Qualification Number: NCFE 601/3972/9
Duration: 3 to 6 months
Credit Value: 23
Guided Learning Hours: 133 hours
This qualification is ideal for people who wish to develop the skills and knowledge needed to be able to work effectively in a customer service. Students will develop skills in communication, learn how to resolve queries and meet customers’ needs, and build up knowledge of customer service. The course is aimed at those who deal with customers regularly as part of their job and is applicable to all work environments and sectors.
The aim of this qualification is to:
This qualification is regulated in the Qualifications and Credit Framework (QCF) and provides learners with a wide range of knowledge and skills needed to work in a team leading role. The qualification provides learners with a range of knowledge and skills required to work successfully in customer services improving communication skills and developing ability to resolve queries and deal with customer queries.
This is a competence-based qualification and should be assessed in a realistic work environment in line with the relevant assessment strategy. To achieve the Level 1 Certificate in Customer Service a student must achieve a minimum of 23 credits made up of 14 credits from mandatory units with the remainder coming from optional units by producing a portfolio of evidence.
Assessment plans and portfolio evidence will be assessed by a fully qualified and occupationally competent coach/assessor virtually on a one-to-one basis using a variety of methods and delivered flexibly according to the needs of the learner.
Portfolio evidence will then be internally quality assessed and externally certified by the Awarding Body NCFE.