This qualification is regulated in the Qualifications and Credit Framework (QCF) and provides learners with a wide range of knowledge and skills needed to work in a team leading role. The qualification provides learners with a range of knowledge and skills required to work successfully in customer services improving communication skills and developing ability to resolve queries and deal with customer queries.
This is a competence-based qualification and should be assessed in a realistic work environment in line with the relevant assessment strategy. To achieve the Level 1 Certificate in Customer Service a student must achieve a minimum of 23 credits made up of 14 credits from mandatory units with the remainder coming from optional units by producing a portfolio of evidence.
Assessment plans and portfolio evidence will be assessed by a fully qualified and occupationally competent coach/assessor virtually on a one-to-one basis using a variety of methods and delivered flexibly according to the needs of the learner.
Portfolio evidence will then be internally quality assessed and externally certified by the Awarding Body NCFE.
Further information about this qualification can be found here you can read the standards here or please send your enquiry to [email protected]